Proactive Officer Initiated Cases are those violations observed by the field Code Enforcement Officers that result in a case being opened. These cases are not called in by complainants.
Complainant Generated Complaints are those complaints which are received by the Department. If the field Code Enforcement Officer, after investigation, determines that a violation is present, then the complaint is classified as an open case.
Emphasis will be placed on continuous improvement/increase in the number of proactive officer initiated cases v complaint generated cases. Increases in officer generated cases should result in a decrease in complaints.