Solid Waste Performance Charts

The Solid Waste Department's vision is to be recognized as a world-class organization in the provision of waste resource management, and the public’s choice for safe innovative services. Our mission is to enhance the quality of life within our community while providing industry leading collection, disposal, and environmental services.

Our Goals and Objectives are to

  • Invest in dynamic safety awareness programs that minimize risks and focus on protecting lives and property through education, training, and employee incentives.
  • Enhance effective and timely message management designed to promote education and awareness of our services to employees, customers, and stakeholders.
  • Implement improved and innovative practices that strategically support sustainable growth and development of the Department's core services.
  • Install time-fill portable compressed natural gas (CNG) station and permanent time-fill station.
  • Develop a competitive solid waste business plan to improve the added value of solid waste collection in the local commercial market.
  • Continue a culture of service delivery that enhances the customer experience and supports our commitment to be a world-class organization.

City of Tampa Solid Waste System uses various disposal methods to manage and monitor waste materials as it moves through the waste stream. The McKay Bay Waste-to-Energy Facility is the primary disposal method, and generates enough electricity to supply up to 15,000 homes. Our McKay Bay transfer Station receives wastes from the solid waste department collection crews, other city departments, private waste haulers, and residential utility customers.

The Department of Solid Waste & Environmental Program Management is responsible for a wide variety of programs, projects, and events that have a direct environmental impact on the air, water, soil, and groundwater quality here in the City of Tampa. The goal is to ensure residential, multi-family and commercial establishments receive reliable and sustainable waste collection services that provide a high quality living environment. The Department uses three different methods to collect waste - manual, semi-automated, and fully automated collection.

To measure our success the department uses collection points for residential services and service orders for multi-family and commercial locations.

McKay Bay Scale House:

The McKay Bay Scale House facility accepts wastes from city utility customers, city departments, private haulers, small and large commercial businesses, and individuals disposing of Class I and Class III wastes. The goal of the Scale House is to categorize the type waste and account for the volume of waste delivered to the McKay Bay Waste Complex.

Downtown Core Program:

The goal of the Downtown CORE Program is to make the downtown core business district more pedestrian-friendly and visually appealing while providing increased garbage collection service to merchants. The Program replaces 95-gallon carts, currently used to store garbage at the curb, with 30-gallon blue bags that merchants purchase from the City as part of a “pay as you throw” system. A similar refuse collection initiative was implemented in the core business district during the 2012 Republican National Convention.

Solid Waste Code Enforcement is responsible for maintaining the aesthetics of the City of Tampa by keeping all City right-of-ways free of debris accumulations. Officers handle a variety of complaints and inquiries related to Chapter 26 & 27 regarding proper disposal of solid waste, and illegal dumping throughout the City. Officers also investigate the private hauler use of the McKay Bay Waste to Energy facility and advise citizens regarding their free disposal privileges.

The Residential Services Division provides once-per-week recycling services, once-per-week yard waste collections, and twice-per-week curb, alley, and backdoor garbage collection services for an average of 77,000 single-family and multi-family residences. In addition, the division collects wastes from an average of 2,700 small businesses located within or near residential neighborhoods. Each time residential service crews stop to collect waste or empty one 96-gallon cart that counts as one collection point – accumulating into over 1.3 million waste collection service opportunities each month. Residential Services Division employees have a goal of providing safe, same day and on-time service at a rate of over 99% each month. The Department remains focused on implementing new technologically advanced waste collection concepts to improve collection efficiency enhance performance and customer service.

The Commercial Services Division provides a diverse array of waste collection services to high waste generators such as commercial establishments, apartment complexes and construction sites to meet the intense growth in the City of Tampa. The Commercial Services team provides cleanup support for all city sponsored City events throughout the year; 29 and counting! Primary work for Commercial division originates from the creation of a service/work order resulting from customer demand for service. The division provides service for collection of bulky waste materials, “blue bag” and 95 gallon carts in the Downtown area and Ybor City, front-load dumpsters, roll-off dumpsters, and vertical, self-contained and breakaway compactors. The goal is to complete service orders on-time over 95%.

CNG trucks save up to $1.85 - $2.00 per gallon in fuel costs. Based on annual fuel usage for CNG and diesel vehicles the department achieved a considerable reduction in the pounds of carbon dioxide (CO2) emissions in 2015, and expects to achieve similar results as additional CNG vehicles are purchased.

The Department is committed to reducing its carbon footprint, and currently has 22 compressed natural gas (CNG) trucks in its fleet, which contribute to the goal by reducing the amount of carbon dioxide (CO2) emitted. CNG trucks are environmentally-friendly vehicles that emit approximately 40 percent less greenhouse gases than diesel trucks; they offer extended engine life and cost less to maintain.

Through S.W.E.E.P., the Department has successfully enhanced the City of Tampa’s visual character by removing over 2,800 tons of discarded debris, a $920K value-added service that directly impacted neighborhoods throughout the City. The Department operates a thirty-seven (37) week-long neighborhood clean-up program throughout the City collecting household appliances, furniture, mattresses, tires without rims, carpet, yard waste, barbecue grills, toilets, railroad ties and other bulky (non-hazardous) waste. In FY18, the Department projects that the S.W.E.E.P. program will reduce community blight by removing approximately 3,300 tons from Tampa neighborhoods with an associated value of $980K in operational and disposal costs.

Updated: 12/02/2020