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Accela System is Unavailable

With our commitment to providing the most advanced and efficient services to the public, the City of Tampa’s Accela system will soon undergo an extensive upgrade.  To allow for all necessary updates, the system will be unavailable beginning Thursday, March 31, 2022 from 5:00 PM EST thru Monday, April 4, 2022 6:00 AM EST.

During this time, Citizen Access will be offline and the following will be temporarily suspended: Permits and License Applications, Scheduling and Inspection Requests, Code Enforcement Complaints and Business Tax Payments.  

Once the upgrade has been completed and Accela is brought back online, users will not observe any visual differences. However, internally, the system will have experienced significant improvements that will only enhance the customer experience.  

If you need assistance during normal business hours, Monday thru Friday from 8:00 a.m. to 4:30 p.m., we can be reached by phone at one of the following:

For Construction Services: 813-274-3100 or CSD Help Desk
For Neighborhood Enhancement: 813-274-5545
For Business Tax: 813-274-8751

- We sincerely apologize for the inconvenience.


Updated: 04/01/2022