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This guide provides information regarding water, wastewater and solid waste services provided by the City of Tampa as well as payment options.

Paying Utility Bills

Online Payments

Pay online using your Visa®,  Mastercard®, Discover® or American Express® card with no convenience fee.

By Mail

Make checks payable to:
City of Tampa Utilities

Mail to:
P.O. Box 30191
Tampa, FL

By Phone

Pay by phone using a Visa®,  Mastercard®, Discover® or American Express® with no convenience fee by calling (813) 274-8811. 

At Private Payment Centers

A non-refundable service charge may apply.  Private payment centers authorized to accept utility payments for the City of Tampa are any AMSCOT® location.

Payment Arrangements

To avoid service interruption following receipt of a final notice, contact the Credit and Collections Section by phone at (813) 274-8811 to clarify billing details or make payment arrangements. 

Requests for payment extensions or payment arrangements also may be submitted via the Customer Service Portal at after logging in to your account.

Utility customers making payments by methods other than those listed here may experience delays in payment processing and posting to their accounts. 


PIPES - Progressive Infrastructure Planning to Ensure Sustainability

With PIPES, the City of Tampa is investing in Tampa's tomorrow by taking a proactive approach to renew our infrastructure, prevent breakdowns, and provide long-term, permanent fixes to our water and wastewater systems.