- Arrival Compliance by District
- First Apparatus Travel Time
- Rescue Transports
- Working Fires by Engine and Truck
- Code and Civil - Voluntary Compliance Rate
- Code and Civil Case - Average Days Open
- Complaint Response Time
- Proactive vs. Reactive
- Big Four Crimes
- Calls for Service
- City Comparison
- Crime Rate
- High Crash Locations (2015-2016)
- Juvenile Arrests
- Capital Improvement Projects
- Cave-in Repairs
- Headwall Construction/Repairs
- Inspect and Maintain Ditches
- Inspect and Maintain Structures
- Inspect and Maintain Outfalls
- Inspect and Maintain Stormwater Pipes
- Stormwater Lots, Ponds and Ditches Mowing and Spraying
- Street Sweeping
- Building Alteration Reviews
- Building Permit Value
- Commercial Permits Issued
- New Building Permit Applications
- New Construction Reviews
- Online vs.
In-Office Payments - Plan Reviews
- Residential Permits Issued
- Tree Removal Permits
- Commercial Waste Collection Services
- Fuel Savings
- Number of Solid Waste Active Accounts
- Reduction in Carbon Emission (CO2)
- Residential Waste Collection Services
- Solid Waste Code Enforcement
- S.W.E.E.P. Tonnage
- Waste Resource Management
- Alley Repairs
- Cut Out Repairs
- Delamination Repairs
- Edge of Pavement Repairs
- Maintaining Sidewalks
- Nuisance Ponding
- Patching Potholes
- Paving Roads
- Pavement Markings
- Replacing Traffic Signs
- Right of Way Permits
- Trail Repairs
- Water Service Outages (Major)
- Average Call Wait Time
- Percentage of Abandoned Calls
- Percentage of Hydrants in Service
- Percentage of Hydrants Inspected
- Percentage of Meters Read
- Percentage of Meters Read Accurately
- Percentage of New Meter Installations Completed within Goal (2 weeks)
- Total Water Hardness
- Threshold Odor
- pH Finished Water
The City of Tampa constantly strives to provide first-class services to our customers. In an effort to provide transparency in government, Mayor Castor is committed to improve and share this accountability with the citizens of Tampa and to provide measurable service delivery performance data.
This performance data will provide service delivery and quality of life measurements and will serve as a report card to demonstrate the City's pledge to hold our service delivery to a high standard.
Performance measurement in the public sector is an ongoing, systematic approach to improving results through evidence-based decision making, continuous organizational learning, and a focus on accountability for performance. Performance measurement is integrated into all aspects of an organization's management and policy-making processes, transforming an organization's practices so it is focused on achieving improved results for the public.
