North Florida Avenue through Tampa

Payment Assistance Programs

Need help paying your bill? 

We are committed to helping our customers get back on track.  

  • Need more time to get current? We can set up flexible payment arrangements. Submit a request for a payment extension or monthly payment plan by: 
    • Contacting the Utilities Call Center at (813) 274-8811. 
    • Logging into your account at the Customer Service Portal
  • Received a final notice? To avoid service interruption, contact the Utilities Call Center at (813) 274-8811 to confirm that we have the correct billing information for your account or to make payment arrangements.  

Customer Assistance Program (CAP)

The City of Tampa offers a Customer Assistance Program that waives the monthly water and wastewater base charges for qualifying account holders. This program was created as part of PIPES (Progressive Infrastructure Planning to Ensure Sustainability), a $2.9 billion investment to improve the City of Tampa’s water and wastewater systems.

Already applied?

If your CAP application is approved, you must take the following actions to remain in the program:

  1. Complete the water conservation requirement by answering a brief survey that's available online or by mail. A water conservation kit will be mailed to you to help you meet this requirement.
  2. Complete an annual recertification through the Tampa Housing Department.

A copy of the CAP flyer with more information is available for download in English and Spanish. If you have any questions or need assistance with the CAP application, please contact the Tampa Water/Wastewater Hotline at (813) 274-7818.

Additional Resources