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Payment Assistance Programs

Need help paying your bill? 

We are committed to helping our customers get back on track.  

  • Need more time to get current? We can set up flexible payment arrangements. Submit a request for a payment extension or monthly payment plan by: 
    • Contacting the Utilities Call Center at (813) 274-8811. 
    • Logging into your account at the Customer Service Portal at https://utilities.tampa.gov. 
  • Received a final notice? To avoid service interruption, contact the Utilities Call Center at (813) 274-8811 to confirm that we have the correct billing information for your account or to make payment arrangements.   
  • Looking for information about the Customer Assistance Program (CAP) Program? The City of Tampa offers a Customer Assistance Program that waives the monthly water and wastewater base charges for qualifying account holders.

    This program was created as part of PIPES (Progressive Infrastructure Planning to Ensure Sustainability), a $2.9 billion investment to improve the City of Tampa’s water and wastewater systems. CAP will waive all base charges for eligible account holders. In addition, participants will receive a free water conservation audit and complimentary water conserving devices.
 Apply Online to the Customer Assistance Program
Download Application

As a provider of critical essential services, the City of Tampa Utilities has been proactively working with all our customers who have been directly affected by COVID-19 by setting up flexible repayment programs.