Online bill pay portal closed for scheduled maintenance
The online payment portal for City of Tampa Utilities will be closed for scheduled maintenance starting Friday, August 12 at 5:30pm through Monday, August 15 at 6am.
The City of Tampa's Wastewater Department receives and treats wastewater collected from the Tampa area and surrounding suburbs. On an average day, more than 50 million gallons of raw sewage flow into the Howard F. Curren Advanced Wastewater Treatment Plant (AWTP). This raw sewage is treated to an advanced level that meets or exceeds federal regulations, including National Pollutant Discharge Elimination System standards (NPDES). Historically, the AWTP's discharge effluent levels have remained well below established requirements.
In addition to treating the City's wastewater, the Collection Division maintains all of the City's 1800 miles of gravity and force main sewer lines, 30,000 manholes and 667 air release valves. The Collection Division is also responsible for enforcing the Grease Management Ordinance, utility locating services and maintains the Department's vehicle fleet.
Customer Service Center:
Do NOT use to report sewer backup emergencies, report immediately by calling (813) 247-3451. This is a 24/7 emergency number.
We are pleased to offer our citizens, businesses, and visitors access to building, zoning, planning, historic preservation, and enforcement government services online, 24 hours a day, 7 days a week. To submit a wastewater utility application electronically select www.aca.tampagov.net
Programs and Services
- Billing Questions
- Multi-family/Non-residential Utility Service Application
- Single Family Utility Service Application
- Capacity Fees
- Technical Standards
- Cleaning Sanitary Sewage
- Grease Ordinance
- Hazardous Waste
- Prevent Blocked Drains
- Sewer Backup Problems
- Directional Drill Policy
- Never pour fats, oils, and greases down your drains. Used cooking oils/sauces/gravies can be stored in a container to cool. After cooling, they may be disposed of in the trashcan.
- Never put anything in your toilet except human wastes and tissue paper.
- Do scrap excess foods directly into your trashcan before putting your dishes in the dishwasher.
- Do use your garbage disposal sparingly.
If you are experiencing a sewer back up or overflow call us immediately at 813-247-3451. This is a 24/7 number. The department will send out a triage crew to inspect your lines and locate the problem. If it's in our pipes we'll take care of it at no charge to you. If it's in your pipes, we'll give you all the information you need before calling a plumber.
If you have additional questions or concerns about proper grease disposal please give us a call at 813-898-1420 or visit our website at Grease Ordinance