Parks and Recreation FAQ

 

How do I find a park or facility?

 

We recommend doing a park search and selecting your criteria. This will provide you a list of what you might be looking for.

How do I get a Rec Card?

 

There are two ways to purchase Rec Cards: (1) visit any of our City facilities or (2) online.

If you would like to purchase online, you must have an account with us. Your account must have a valid email address and birthdate for the member for which you are purchasing the pass.

For assistance on purchasing online, see our instructions on How to Purchase a Pass Online.

If you are attempting to purchase a new Rec Card for a teen in your household, this must be done in person at any of our City facilities.

How Do I Request a Refund?

 

A refund request must be received 30 days prior to scheduled date of use, except for illness or family emergencies, in which case proof must be provided, and the request must be received within 7 days following absence. Refunds are subject to a $15 processing fee. Daily refunds are not available.

An applicant seeking a refund shall be required to submit a refund request on the form provided by the city. Refunds will only be issued in the name or and delivered to the person whose name(s) appear(s) on the original receipt. If payment was made by credit card, then it will only be refunded on the same card that was used for payment.

What forms of payment do you accept?

 

All of our sites, including our main office, accept cash, check, money order, and credit card (Visa, Mastercard, American Express, Discover). When paying with cash, please be aware that we do not accept bills larger than $20.

Please note that some of our contracted instructors collect their own fees. Therefore, payments will be made to them directly. Their accepted payment methods may vary.

What is a RecCard?

 

A RecCard is an annual pass required to participate in most programs and activities offered by the City of Tampa Parks and Recreation Department. Additionally, the RecCard also has some great benefits: use of open gym, fitness rooms, open swim and computer lab at community centers, at no additional cost. Materials and supplies, memberships, camps, clinics, lessons, classes, and/or instructor-led programs may not be included.

We offer both individual and family RecCards for all ages to residents and non-residents. A family is defined as a maximum of two adults and dependent children under 18 years old residing in same household. For a list of fees for each RecCard please view our Fee Schedule.

What passes can I purchase/renew online?

 

Currently we allow established households to purchase or renew:

  • Annual RecCards, Family and Individual
  • Annual or Monthly Joe Abrahams Memberships
  • Annual or Seasonal Lap Swim Passes

Why do you need a copy of my child's birth certificate?

 

Parents with any youth under 18 years of age are required to bring in the child's birth certificate (or other valid government ID) in order to verify their age.

Why do you need to see a copy of my utility bill?

 

In order to establish your family as a household in our system, we require two forms of address identification, one being your valid government issued ID and the other is usually a utility bill. The purpose for requesting a utility bill is because we have different RecCard fees based on your residency. The address identification items assist us in determining your residency status.