Boats in Harbor

Contact Us - Water

To report a water-related emergency, such as:

  • Leaks involving property damage or traffic impacts
  • Fire hydrant damage/leaks
  • Other water-related safety hazards and property damage
  • Water outage (does not include service interruptions due to non-payment)

From Monday-Friday, between 8am-5pm, please call the Utilities Call Center at: 

During after-hours, including weekends and city holidays, please call:

Note: Emergency calls are triaged and addressed as soon as possible, based on available resources.

If our water system experiences a loss in power or water pressure due to a hurricane, storm, or unforeseen emergency, we will notify all affected customers on the appropriate actions that need to be taken.



Additional Services and Contacts

​​​​​​Online Self-Service

Get in touch:

You can call the Utilities Call Center at (813) 274-8811 to:

  • Ask about charges on your utility bill that you do not understand
  • Request a payment extension or payment plan
  • Pay your utility bill
  • Set up Auto Bill Pay

Call the Utilities Call Center at (813) 274-8811 or complete the online form for the requests below to:

Visit our Utilities webpage for more information.

E-mail Water Commitment to submit your application for the services below or call (813) 274-7405 for additional assistance:

  • Install new water line – Construction ONLY
  • Reclaimed water inquiries

Visit our Builders and DevelopersInstall New Water LineReclaimed Water, or Construction Services webpages for more information.

To obtain a temporary portable water meter, please see below or call Development Services at (813) 274-7405 for additional assistance:

Visit our Request a Temporary Portable Meter webpage for more information. 

E-mail the Design Engineering Team for the following services:

The City of Tampa is one of nine government entities that participates in the regional Tampa Bay Water Wise rebate program. Rebates range from EPA WaterSense high-efficiency toilets to Florida Water Star℠-certified new homes and even customizable rebates. Single-family and multi-family homeowners, businesses, builders, developers, and other organizations can apply. 

The following devices and services are available to Tampa Water Department customers only:

  • Request free water-saving devices 
    • Rain sensors (required by Florida law on all automatic irrigation systems)
    • Indoor plumbing retrofit kit
    • Pre-rinse spray valves (available to commercial accounts only)
  • Request a free evaluation of your outdoor water use. We will provide you with a basic irrigation budget for your lawn and landscape, including seasonal settings. This evaluation will compare your water use history to your calculated water budget as recommended for central Florida lawns by the University of Florida Institute of Food and Agricultural Sciences (UF/IFAS).

Get in touch:

Visit our Water Conservation webpage for more information.

Looking for a Tampa Water Department expert to speak at your event on a specific topic? A minimum group size of 10 people is required.

Come participate!

Visit our Outreach webpage for more information.